FAQs

Return and Exchange Policy

Swimsale.com offers full refunds or exchanges sent within 15 days from the original purchase. All pieces must be received in their original condition. Unworn, unwashed, with tags attached, and in the original packaging. The hygienic linings of all bottoms must not have been torn or tampered with. Swimsale.com reserves the right to refuse a refund for any reasons that are not in line with our return/exchange policies. Returns not in compliance with our returns policies are subject to being sent back.

Please do not send your purchase back if:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 15 days after delivery

Returns:

Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@swimsale.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges: 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Yes, you can!  But, credit will not take place at time of return.  Credits are issued back through a central warehouse.

Swimsale.com offers Free Shipping to any location in the United States when order is $100+.

The customer is responsible for for all returns.  We supply packaging to make returns easier; and suggest:

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We ship out orders same day Monday-Friday; if received by 10:00am  EST; otherwise we make every effort to ship out the same day; but can guarantee will be shipped by following business day order placed.

Visa, Mastercard, AMEX, Discover, PayPal

A Personal Stylist at Swimsale.com will bring you a real person that is an expert Swimwear Specialist in fashion swimwear; to blend expert styling, service and selection in a unique way to deliver a shopping experience that is truly personalized for you. Simply fill out the Swimsale.com Style Profile and our personal stylists will handpick a selection of swimwear items for your lifestyle. You can buy what you like and return the rest! 

1. Fill out your Style Profile Questionnaire.

Begin by filling out the Style Profile. This helps us understand your size, style, shape, budget and lifestyle. Completing your profile should only take about 5-10 minutes.

2. We’ll send you a selection of swimwear styles and related cover-ups handpicked by personal stylists. At the time your stylist selects your items, you will be charged a $5 styling fee. That $5 will be applied as a credit toward anything you keep from your shipment. So, as long as you keep at least one item; this $5 will be applied to your purchase. If you don’t keep anything, you will be charged a $5 fee.

3. Try everything on in the comfort of your home

We encourage you to try on everything our personal stylists have picked for you because you just never know what will look great on!

4. Buy what you like and return the rest

• Take 5 days to decide what you’ll purchase and what you’d like to send back. You’re only charged for these items you keep and you’ll be credited back to your credit card items you return before your return time expires for items we don’t receive back.

• The $5 styling fee will be applied as credit towards any items you purchase.
  

• Simply return the items you don’t want with our pre-paid mailing label and drop it at any USPS mailbox. Swimsale.com clients enjoy free shipping both ways as a benefit of using our service! 5. Tell us what you think!

  Don’t forget to give us specific feedback on each of the items you receive. Our personal stylists are able to send you better selections when we know what did and didn’t work for you.
  Swimsale.com does not require a membership fee or a monthly subscription.

The Swimsale.com Personal Stylist it’s truly personalized to your taste, budget and lifestyle. Personal stylists handpick a selection of items just for you. No two customers will receive the same selection of merchandise!

Swimsale.com makes shopping online not just convenient, but effortless. Like other online retailers, Swimsale.com saves you a trip to the store by shipping items directly to you. But our personal stylists also save you the time and trouble of selecting swimwear and trying on suits in store. Many of our customers enjoy the ease and convenience of automatically scheduled shipments that arrive at a frequency of their choosing.

As a customer of our Personal Stylist online, our dressing room is your home. We encourage you to try everything on in the comfort of your home and see how the items we send work with what’s already in your wardrobe.

Returns are easy at Swimsale.com. Simply ship back the items you’re returning using our prepaid mailing label and drop it into any USPS mailbox. Shipping is free both ways at Swimsale.com! 

Free. The $5 styling fee will be applied as credit towards any items you purchase.  You are charged $5 at time of submitting order; only so that we can gather your information...and reach out to you to complete your order.

Swimsale.com carries thousands and thousands of styles from better brand name manufactures only.

We work with only the best labels and brands — the kinds featured in magazines and on stylish celebs. For example, your shipment might include Trina Turk Swimwear, Nanette Lepore Swimwear, Profile by Gottex Swimwear, Red Carter Swimwear, Vix Swimwear, Body Glove Swimwear, LaBlanca Swimwear, Becca Swimwear…and so many more major brands. One of the best parts of Swimsale.com is that we will introduce you to new brands that bring diversity and freshness to your wardrobe!

Each shipment is completely customized to suit your individual preferences and needs.  We carry a wide range of inventory that allows us to choose pieces that will be perfect for your personal style, regardless of your age. We can style anyone from 15-65+ years old.

We are currently able to style women who wear sizes 0/XS–22/XL. We range in Sizes from X-Small to DD Cups+; including E, F, G and H Bra Cup Sizes.

The $5 is billed to your credit card as soon as you place your order.  This styling fee will be credited toward anything you purchase in that shipment. Your credit card will be charged for the actual merchandise we ship you, upon your approval; after speaking to your Stylist on the phone for the amount of inventory being shipped to you. After your shipment arrives, you’ll have 5 days to make return. We credit you for all items you return within 5-7 business days; that must include all original tags and be unworn. We will not accept back items with tags removed or beyond the allotted return period. These items will automatically be returned to you. 

You can leave a note for your stylist whenever you schedule a shipment; and we will try our best to send you exactly what you desire. We recommend giving your personal stylist an idea of what types of pieces you are looking for rather than exact pieces so that she can choose new items you will love. For example, instead of a specific Vix bikini halter top, please let her know you’d love a halter tops and had a great halter top from Vix Swmwear, and then she can choose the best piece for you from our current inventory. If you request a specific item we’ll do our best to find it for you, but sometimes these requests are out of stock.

Rule of thumb is that swimwear is typically one size up from your dress size.

We do not offer maternity swimwear at this time.

We are strictly geared to women only.